PRIVACY POLICY
Trusted Nanny Inc.
Effective date: November 09 2026
Last updated: November 09 2026
1. Our Commitment to Your Privacy
At Trusted Nanny Inc. (“Trusted Nanny,” “we,” “our,” or “us”), we understand that families place significant trust in us when sharing personal information about themselves and their children.
We are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us. We collect, use, disclose, retain, and protect personal information in accordance with applicable privacy legislation, including Alberta’s Personal Information Protection Act (PIPA), where applicable.
This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and the choices and rights available to you.
2. Who This Policy Applies To
This policy applies to personal information collected through:
Our website and online enquiry forms;
Family registration, consultation, and childcare service applications;
Caregiver and employment applications;
Our communications by email, telephone, text message, or other approved channels;
Our scheduling, administrative, payment, and service-delivery processes; and
Our corporate and organizational childcare partnerships.
It applies to families, parents and guardians, children, caregivers, employees, prospective employees, and representatives of organizations who interact with Trusted Nanny.
3. Personal Information We May Collect
Depending on your relationship with Trusted Nanny, we may collect the following categories of information.
A. Families and Parents/Guardians
Full names and contact information;
Home address and relevant service location;
Emergency contact information;
Childcare schedules and service preferences;
Information necessary to understand a family’s childcare requirements;
Billing, invoicing, and payment information;
Communications and service-related records.
B. Children
Where necessary to provide safe and appropriate childcare services, we may collect information such as:
Child’s name and age or date of birth;
Emergency contacts and authorized pickup information;
Relevant medical, allergy, dietary, or accessibility information;
Care instructions, routines, and developmental or behavioural information relevant to the service;
Information about additional support or supervision needs.
We request information about children from their parent or legal guardian and limit collection to information reasonably necessary for the services being considered or provided.
C. Caregivers and Employment Applicants
Contact and identification information;
Employment history, qualifications, and references;
Training and certification information;
Information required for screening and suitability assessments;
Information required for employment administration, payroll, and legal obligations;
Scheduling, attendance, and work-related records.
Certain information may be collected or verified where legally permitted and necessary for the position.
D. Website Visitors
When you visit our website, certain technical information may be collected automatically, depending on the website’s configuration. This may include:
IP address;
Browser and device information;
Pages visited and interactions with the website;
Approximate location derived from technical information;
Cookie and website analytics information, where enabled.
4. Why We Collect and Use Personal Information
We collect and use personal information for reasonable business purposes, including:
Responding to enquiries and consultation requests;
Assessing childcare needs and determining service suitability;
Recruiting, screening, hiring, and managing caregivers;
Matching caregivers with families and assignments;
Supporting child safety and appropriate care arrangements;
Coordinating schedules, attendance, and service delivery;
Communicating with families, caregivers, and business partners;
Preparing invoices, processing payments, and administering payroll;
Maintaining business, employment, and service records;
Meeting legal, regulatory, insurance, and contractual obligations;
Improving our website and services; and
Addressing questions, complaints, disputes, or safety concerns.
We will not collect, use, or disclose personal information for purposes that are not reasonable or permitted by applicable law.
5. Consent
We generally obtain consent before collecting, using, or disclosing personal information, except where applicable legislation authorizes us to proceed without consent.
Consent may be provided in writing, electronically, verbally, or in another legally recognized manner, depending on the circumstances.
When information concerns a child, we generally seek consent and instructions from the child’s parent or legal guardian.
You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Please understand that withdrawing consent may affect our ability to provide certain services or continue an employment or business relationship.
We will explain when information is required to provide a requested service or meet a legal obligation.
6. When We May Share Personal Information
Trusted Nanny treats personal information as confidential. We do not sell personal information.
We may disclose information when reasonably necessary for the purposes identified in this policy, including:
To caregivers assigned to a family, where the information is necessary to provide safe and appropriate childcare;
To parents or legal guardians, in connection with the services they have requested;
To payment processors and financial institutions to process authorized payments;
To payroll, accounting, scheduling, hosting, and other service providers supporting our operations;
To professional advisers, insurers, or legal representatives when reasonably necessary;
To government authorities or law enforcement where required or authorized by law; and
To another party with the individual’s consent or as otherwise permitted by applicable legislation.
We aim to limit disclosures to the information reasonably necessary for the relevant purpose.
7. Service Providers and Information Storage
We may use third-party service providers to support our business operations, including website hosting, scheduling, client administration, payment processing, payroll, and secure document storage.
These providers may process or store personal information on our behalf. We take reasonable steps to select providers and establish arrangements that support the protection of personal information.
Some service providers may store or process information outside Alberta or Canada. Where applicable, we will identify relevant cross-border handling in our privacy practices and provide the notices required by law.
For questions about the location or handling of information by a particular service provider, please contact our Privacy Officer.
8. Cookies and Website Analytics
Our website may use cookies or similar technologies to support website functionality, understand visitor activity, and improve the user experience.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Where applicable, additional consent or notices will be provided for non-essential tracking technologies.
9. How We Protect Personal Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.
Depending on the information and circumstances, safeguards may include:
Limiting access to authorized personnel;
Using passwords and access controls;
Maintaining secure electronic and physical records;
Providing confidentiality expectations to employees and caregivers;
Using appropriate service-provider arrangements; and
Training personnel on privacy and confidentiality responsibilities.
No method of electronic transmission or storage is completely secure. Although we take reasonable steps to protect information, we cannot guarantee absolute security.
10. Retention and Secure Disposal
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legal and contractual obligations, maintain appropriate business records, or resolve disputes.
When information is no longer required, we take reasonable steps to securely destroy it, erase it, or make it anonymous, as appropriate.
Certain employment, financial, and service records may need to be retained for periods established by applicable laws.
11. Accessing or Correcting Your Information
Subject to applicable law and its exceptions, you may request access to personal information about you that is in our custody or under our control.
You may also request correction of information that you believe is inaccurate or incomplete.
To make a request, contact our Privacy Officer using the contact details below. We may need to verify your identity and clarify the information requested before responding.
Where information concerns a child, requests must be made by a parent or legal guardian or another person legally authorized to act on the child’s behalf.
12. Privacy Incidents
If we become aware of a privacy incident involving personal information in our custody or control, we will assess the circumstances and take reasonable steps to contain the incident, reduce potential harm, and investigate what occurred.
Where required by applicable law, we will notify affected individuals and the Office of the Information and Privacy Commissioner of Alberta.
13. Third-Party Websites
Our website may contain links to third-party websites or services. Those websites operate independently and have their own privacy policies and practices.
Trusted Nanny is not responsible for the privacy practices of external websites. We encourage visitors to review the privacy policies of any third-party services they choose to use.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
The most recent version will be published on our website with an updated “Last updated” date.
15. Contact Our Privacy Officer
If you have questions about this Privacy Policy, wish to make an access or correction request, or have a concern about how your personal information is handled, please contact:
Privacy Officer
Trusted Nanny Inc.
Edmonton, Alberta, Canada
Email: [Insert monitored privacy contact email]
Website: www.trustednanny.ca
We take privacy concerns seriously and will respond in accordance with applicable privacy legislation.
Trusted Nanny Inc.
Professional childcare. Thoughtful care. Trusted relationships.